Summary
On 28th of April 2026, we experienced an incident affecting payment via OMS kiosk . A deployment related with APIM resulted in the payment initiation error for OMS kiosk, preventing guests from starting payment sessions. The incident also affected a subset of Deal Events creation, preventing a subset of guests of not receiving their loyalty deals.
The issue started at 08:17 and was restored at 10:43 CEST.
The incident was resolved by rolling back the previous release.
Scope
OMS Kiosk.
Subset of Deal Events.
Severity
Guests were unable to use kiosks to place orders.
Subset of guests unable to receive loyalty deals.
Timeline
All timestamps and dates are CET.
08:17 – Issue started.
09:36 – FO team notified about the issue.
09:37 - FO Team starts investigation
10:08 – Issue identified as critical incident & SWAT call initiated.
10:30 – Root cause identified.
10:35 – Incident posted on Status Page.
10:40 – Rollback complete
Cause
A deploy related with APIM.
Planned improvements
Improve integration testing toward API Management.
Improve alerting.