Summary
Issue with Future Orderings scheduling masterdata import services affecting Opening hours resulted in guests not being able to complete orders online & in the APP.
The issue started at 09:17 AM and resolved at 11:55 AM.
Root cause was that the scheduling masterdata import services unable to access containers across different instances.
Scope
Online & APP
Severity
Guest's were unable to complete orders Online & in APP.
Timeline
All timestamps and dates are CET.
- 09:17 - Issue reported to development team not running store update.
- 11:31 - Issue identified missing updated opening hours and Timeslots.
- 11:32 - Issue identified to problem with master data import not running scheduled work successfully.
- 11:36 - Manual workaround found and started implementation.
- 11:55 – Manual workaround fully implemented.
- 12:00 - Development team informed problem with scheduled work has been resolved.
Cause
- Issue with scheduling of master data import services.
Planned improvements
- Add automatic recovery for Masterdata import services
- Deploy upcoming new services that manages Timeslots and Opening hours.