Summary
On 10 December 2025, we experienced an incident affecting kiosk availability due to an issue with DNS configuration. A deployment process error resulted in the DNS configuration error for kiosk domains, causing the kiosk user interface to become unavailable.
The issue started at 04:55 and majority of DNS configuration was restored at 08:37 CET, with a small subset of DNS configurations remaining affected until 11:41 CET.
The incident was resolved by restoring the affected DNS configuration.
Scope
Kiosk.
Severity
Guests were unable to use kiosks to place orders.
Timeline
All timestamps and dates are CET.
04:55 – Issue started; kiosk UI became unavailable.
08:00 – FO team notified about the issue.
08:15 – SWAT team initiated.
08:17 – Root cause identified.
08:32 – Incident posted on Status Page.
08:37 – Mitigation deployed - majority of DNS configuration was restored
08:41 – Status Page updated.
11:40 - Noted that a small subset of DNS configuration had not been restored.
11:41 – Remaining DNS configuration restored.
12:14 - Affected parties informed.
Cause
A logic error in a deployment process caused DNS configuration issues for Kiosk domains.
Planned improvements
Corrected the deployment process to prevent this issue from recurring.
Improving validation and review steps for future deployments.