Configure Delivery

Tony Mangs
  • Updated
Follow

Considerations

Depending on how you want Delivery sales posted to reporting you might want to

  • create a new "Delivery" Revenue Center 
  • create a new "Delivery" Order Type 
  • create an Employee Id for Delivery

 

Configure a Delivery Fee

Create a "Delivery Fee" Service Charge with the options "1 - Open" and "2 - Amount" set.

Link the Service Charge to a Print Class that is set to print on receipt 

Note!  The order is not posted with a Service Charge if the delivery fee is set to or results in zero (0,00)

 

Displaying Delivery information on POS and Kitchen Display

When a delivery order is created there must exist some information that is the same in Deliverect, Wolt and the POS in order for the courier to identify the order to pick up.

Delivery order information can be be configured and displayed in different ways depending on the restaurant and DSP requirements.
The order name generated in Future ordering is sent to Deliverect (and forwarded to Wolt) and the POS when the order is created to achieve a common order reference in all systems.
 
To display delivery information as a menu item you need to create a "Delivery Information" menu item linked to a Menu Item Class with options "5  - Reference Entry Required" and "8 - Allow Menu Items in this Class to be Non-Priced" 

 

Tag configuration for the menu item depending on the requirements for the Delivery Service Partner.

    • "fo:collectiondetails:ordername" if order name should be sent as a menu item to the POS
    • "fo:collectiondetails:courierfacingname" if courier facing name should be sent as a menu item to the POS
    • "fo:collectiondetails:deliveryinformation" if order name, courier facing name and pickupTime should be sent a menu item to the POS
Note! Wolt operation and support require that a courier facing name should be available on the check in the restaurant since this reference is used by the courier to identify which order to pick up.
Note!! All three tags/menu items can't be active at the same time.

 

Examples

Order name sent as a "Delivery information" menu item displaying Order Name (9106) with recipient name and desired pickup time on the POS display and the KDS.
The Simphony check number is displayed in the top left corner (Nota 6229) and is the order name that is shown on the guest order confirmation and on the Order Status Board.

 

Order name (9067) and courier facing name are sent as individual menu items item and order name is also sent as <checkName> to Simphony POS, which is the displayed instead of check number in the top left corner.

It is possible to send both or just one depending on your requirements as a customer.

Order name be displayed on the order confirmation and on Order Status Board instead of check number when order name is sent as <check name> to POS.

 

 

The following information needs to be provided to Future Ordering

Mandatory information

Revenue Center # The number of the Revenue Center where Delivery orders should be posted
Order Type # The number of the Order Type that should be used to post Delivery orders
Employee # The number of the Employee that should be used to post Delivery orders
Service Charge # The number of the "Delivery" Service Charge created above 
Tax Rate # The number of the Tax Rate set for the Delivery Service Charge
Menu Level name The name of the Menu Level that will be used for Delivery pricing, f.ex. "Delivery"
Order number interval The order number interval that should be used for delivery orders.
Note! If the order number is sent as "check name" to POS, the order number interval must not conflict with any other check number interval configured for other orders sent to POS

 

Optional information

FireTime (min) How many minutes before the pickup time the order will be fired to the kitchen.
Changes to the FireTime for Delivery orders can be requested from Future Ordering Support
How Delivery information should be displayed on POS and Kitchen Display
 See configuration steps above

 

 

Related articles